Services

Outpacing Client Expectations

“Scicom has been delivering industry leading technology services to leading private and public sector organizations for over ten years. Our services team has consistently outpaced competitors and client expectations. Scicom provides support to some of the most mission critical systems in world.”

Enterprise Performance Management Services

Scicom continues to define the market for enterprise performance management related services and solutions. Scicom uses market leading solutions targeted at rapid and sustained enterprise performance initiatives including:

  • Application and Business Services Performance Management
  • Systems, Infrastructure and Network Performance Management
  • Real Time Operations Analytics

Scicom capabilities range from supporting your organizations performance management platforms and tools initiatives to complete turnkey managed services hosted out of our performance centers of excellence managing and ensuring the performance of hundreds of thousands of customer related end points. With deep expertise in market leading performance management solutions including AppDynamics, ExtraHop, ServiceNow, BMC Software and SolarWinds- our team of performance architects can support your strategic, tactical and operational requirements associated with enterprise performance management.

Managed Services

Scicom continues to be synonymous with world class managed services. Delivered from our global network of technical operational centers, Scicom delivers critical, turnkey managed services for our clients, including:

  • Server Systems Health and Condition Monitoring and Management
  • Network Systems Health and Condition Monitoring and Management
  • L2/L3 Infrastructure and Applications Systems Management, Maintenance and Support
  • Service/Help Desk Related Services and Capabilities
  • Application/Business Services Performance and Condition Monitoring
  • Network/Infrastructure Services Performance and Condition Monitoring

Scicom can define, develop, operationalize and manage greenfield technical practices from scratch, or we can fully prepare your current operations for transition from in-house activities to Scicom. Our team of engagement managers and process engineering specialists can rapidly model current requirements for Go-Live preparation within our Scicom technical operations centers.

Enterprise Architecture Services

Scicom continues to maintain an industry leading practice around enterprise architecture related services and capabilities. With a strong adherence to architecture frameworks including TOGAF, Scicom architects provide the best consultative and practical application of best practices within your organization. Specifically, Scicom architects have supported customer enterprise architecture requirements around:

  • Full scale enterprise architecture and analysis related engagements
  • Support for business architecture level modeling, analysis and support
  • Support for information systems and technology architecture level modeling, analysis and support
  • Enterprise risk, governance and compliance definition, modeling, support, audit, compliance and remediation related support

By helping align your organization clearly outline the relationships between your critical enterprise assets ranging from data to business architectures- Scicom services will allow you to harness the maximum potential of your organization while clearly charting a course for the enterprise which will enable agility, efficiency and long term strategic planning.

Portfolio, Program and Project Management

At the heart of all Scicom engagements is our unique methodology around technical project management. Our team of project, program and portfolio managers have executed some of the largest and most complex IT projects. Our ability to clearly focus on client business outcomes and objectives, while marshalling available resources separates us from competitors. Some of the specific areas where our team can assist include the following key areas:

  • Domain Specific Project Management Services
  • IT and Business Program Management Services
  • IT Portfolio Management and Strategic Support
  • Independent Verification and Validation Support
  • Business Analysis Services
  • IT Project & Operations Analysis and Financial Modeling

Every engagement we execute maintains three layers of oversight starting with project level management directing day to day activities associated with technical activities and objectives. Above project management sits the Scicom Program Management team who oversee project management activities to ensure continued adherence to best practices and to provide objective project steering insight and oversight. Finally, all program management activities fall under the oversight of Scicom Portfolio Management- a team of industry experts providing guidance and strategic direction for client projects. This multi-layer approach for alignment between customer requirements and Scicom delivery ensure an extremely high rate of success for client projects.

Infrastructure Management Services

Scicom provides stability and efficiency in support of client’s infrastructure needs and requirements. Scicom continues to redefine the concept of client support- maximizing on opportunities to introduce automation and optimization- Scicom remains the CIO’s choice when selecting a vendor to support their IT assets with our industry leading competencies in the following areas:

  • Infrastructure and Operations Management
  • Infrastructure Architecture and Security
  • Consolidation and Virtualization Services
  • IT Service Management
  • Data Center Transformation and Migration Services
  • Disaster Recovery and Business Continuance Services

Scicom understands the challenges associated with managing distributed, de-centralized infrastructure environments. Our heritage in supporting mission critical operating environments (financial, police, emergency, welfare and medical services) provides us with a unique perspective and unmatched knowledge around the planning, deployment and management of complex infrastructure environments.

Our expertise in multi-vendor, heterogeneous environments makes us the ideal choice for customers looking to rationalize their infrastructure environment. In addition, Scicom possesses deep domain knowledge around best practice methodologies including ITIL, COBIT, ISO and various vendor standards. Our leadership in the area of Real-Time Infrastructure also makes Scicom the ideal choice for organizations looking to optimize costs and operations across operating environments.

Application Management Services

Scicom provides velocity and expertise in delivering your critical application projects. Scicom leverages leading development practices and methodologies in addition to applying automation and process standardization in testing and delivering applications. Scicom continues to support leading industry and government clients with the follow capabilities:

  • Application Design, Development and Transformation
  • Application Quality Assurance and Testing
  • L2/3 Application Level Support
  • Application Performance Management Services
  • Vendor Specific Application Package Support

With a strong focus on mission critical application environments (police, emergency services, and first responders, healthcare, retail, etc.), Scicom has a proven track record of managing the most complex application environments. Our expertise spans industries and application disciplines to provide an integrated approach to service design, development, deployment, support and performance management. With a global delivery model that provides customers maximum flexibility, Scicom has delivered significant financial and operational benefits for our customers while at the same time reducing operating risk for the clients’ most valuable assets: information and people.

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